At Eloquent Prints & Packaging, we strive to deliver high‑quality printing, packaging, and branding services. This Refund & Returns Policy explains how we handle requests for refunds, returns, and order corrections.

1. Eligibility for Refunds

Because our products are custom‑made, refunds are only issued under the following conditions:

• The delivered item is significantly different from the approved design or specification.

• The product arrives damaged due to our production or packaging process.

• An error was made by us in printing, branding, or packaging.

Refunds are not issued for:

• Customer‑approved designs that later require changes.

• Errors caused by incorrect information, low‑quality files, or wrong specifications provided by the customer.

• Delays caused by courier services or circumstances beyond our control.

2. Returns

Returns are accepted only when:

• The product has a clear manufacturing defect.

• The wrong item was delivered.

Returned items must be unused and in their original condition. We may request photos before approving a return.

3. Order Corrections & Reprints

If an error is confirmed to be from our end, we will:

• Offer a free reprint, or

• Provide a partial or full refund, depending on the situation.

Corrections or reprints will be prioritized and processed as quickly as possible.

4. Cancellation Policy

Orders can be cancelled only before production begins. Once printing or packaging has started, cancellations are no longer possible due to the custom nature of our work.

5. Processing Time for Refunds

Approved refunds will be processed within 5–10 business days. Refunds are issued through the original payment method unless otherwise agreed.

6. Contact Us

To request a refund, return, or correction, please contact us with your order details:

Eloquent Prints & Packaging Email: info@eloquentprints.com Lagos, Nigeria